Quick answers about orders, shipping, delivery times, returns, and our Wheek‑Approved Satisfaction Guarantee.

Do you ship worldwide?

Yes! We ship to the US, UK, Australia, the European Union, and most other countries.

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What are your shipping rates by region?

• US: Free

• UK: $5 per item

• Australia: $15 for the first item, $10 for each additional

• EU: $10 for the first item, $7.50 for each additional

• Everywhere else: $10 per item

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“Per item” means each product in your cart. Can you give examples of the tiered rates for AU/EU?

• EU: 3 items = $10 (first) + $7.50 + $7.50 = $25

• Australia: 2 items = $15 (first) + $10 = $25

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How long is the processing time?

Processing takes 1–3 business days before shipment.

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How long does shipping take in the US?

US shipping can take up to 14 business days.

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How long does international shipping take?

International shipments generally arrive in 10–30 business days.

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Will I pay customs or import taxes?

International orders may incur duties or taxes set by your local customs office. These are the buyer’s responsibility.

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When will I receive tracking information?

You’ll receive a shipping confirmation email with tracking as soon as your order ships.

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My order has multiple items—will they arrive together?

Orders may ship in one package or multiple packages, depending on availability. You’ll get tracking for each package if split.

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Do you offer a satisfaction guarantee?

Yes! Contact us within 30 days of delivery for a replacement, exchange, or full refund.

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How do I start a return, exchange, or refund?

Email cavywhispererus@gmail.com with your order number and a brief note. For damaged/defective items, please attach a clear photo so we can help fast.

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Do I have to mail the item back?

Sometimes. For low‑cost items or clear defects, we may complete your request without a return. If a return is needed, we’ll send simple, step‑by‑step instructions.

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What payment methods do you accept?

We accept most major cards and common digital wallets (availability may vary by region).

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Which currency will I be charged in?

Orders are charged in USD. Your bank or card provider will handle conversion if your account uses a different currency.

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Business days exclude weekends and public holidays.