🐹 Privacy Policy — The Cavy Whisperer

Last updated: November 17, 2025

This Privacy Policy explains how The Cavy Whisperer (“we,” “us,” “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our website (thecavywhisperer.com).

By using this website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the site.

1. Information We Collect

We collect personal data in the following ways:

Information you provide directly

When you:

Make a purchase
Create an account
Sign up for emails or newsletters
Participate in contests or promotions
Contact us for support

This may include:

Name
Email address
Shipping/billing address
Payment information (securely processed by payment providers — we never see full credit card numbers)
Order history and preferences

Information collected automatically

When browsing our website, we may collect:

IP address
Device type
Browser type
Pages viewed
Click behavior
Approximate location
Referring website or ad source

Cookies & tracking

We use cookies and similar technologies to:

Improve website performance
Remember preferences
Analyze website traffic
Personalize marketing and emails

You may disable cookies in your browser settings, but some features may not work as intended.

2. How We Use Your Information

We use the information we collect to:

Process, ship, and track orders
Provide customer support
Improve website functionality and user experience
Send order updates and shipping notifications
Send marketing emails with your permission
Prevent fraud and unauthorized activity
Understand product demand and improve future product offerings

3. Sharing Your Information

We share information only as needed to run the business and fulfill orders.

We may share personal information with:

Payment processors (e.g., Stripe, PayPal)
Fulfillment and print-on-demand partners
Shipping carriers
Email and marketing automation tools
Website hosting and analytics services

We do not sell personal information.

4. Third-Party Services

Third-party partners have their own privacy policies. When you use their tools (e.g., payment checkout), their terms apply.

We are not responsible for the actions of third-party service providers.

5. Email Marketing

With your consent, we may send you:

Newsletters
Promotions and sales
Updates about new products
Rescue support announcements
Abandoned cart reminders

You can unsubscribe at any time using the link in any email.

6. Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Provide support
Meet legal, tax, and accounting requirements
Maintain business records

You may request deletion of your personal information at any time (subject to legal retention requirements).

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we store
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing
Request a copy of your data
Restrict or object to processing

To request any of these actions, email us at cavywhispererus@gmail.com.

8. Data Security

We take reasonable precautions to protect your information, including:

Secure checkout and encrypted payment processing
SSL website encryption
Restricted access to internal customer records

However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and products are intended for general audiences but not directed toward children under 13.
We do not knowingly collect personal information from children.

If a parent or guardian becomes aware that a minor has provided personal information, please contact us and we will promptly remove the data.

10. International Visitors (GDPR Compliance)

If you are located in the European Union, you have additional protections under GDPR.
Your personal data will be processed under the legal bases of:

Contract fulfillment (order processing)
Consent (email marketing)
Legitimate business interests (analytics and store improvement)

Data may be processed or stored outside the EU, including in the United States.

11. California Residents (CCPA Compliance)

If you reside in California, you have the right to request:

Access to the personal information we collect
Deletion of personal information
Information about how data is used and shared